How our software works

We have designed a simple way for businesses to confirm customer consent and store that information to enable customers to be easily located if they request access to information.

The software is very easy to install. You simply complete an online application and we send you the username and password and your system will be live. System comes with Live Support features and On Screen Training guides.

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The system is organized in a way that records the operator logging information and the time and date. Records cannot be added without the confirmation of consent being actioned.

The next interactive consent is a distance conversation or correspondence. The customers can respond to text or email with an affirmative confirmation having understood the specific nature of the purpose that they are consenting to.

For example
Operator 1 is engaged with an inbound call that is a general enquiry of the company products. E.G. They wish to lease a car

The operator can requests verbally using an agreed script that the customer is happy for the company to hold that information for the purpose of sharing information on the car leasing products and pricing.

The customer then receives a text and email and confirms the authentication code

Consent for enquiry Text example

Consent for enquiry Email

Subject: Authorisation Key to confirm your consent for New Enquiry Data

Hello Mr Carter,

Authentication Key:

2C63FQ

Please use this key to confirm your consent to the use of your data that you have understood or signed the GDPR form that confirms that you agree to our Data Protection and Data Storage Policy for your Enquiry

Yours Sincerely,

SimpleDataSafe.co.uk

Customer then confirms Consent code

The customer then confirms via text, telephone or email the authentication code

Following the consent code being correctly inputted the status and data are saved in the system

Our platform lets you monitor compliance with data protection policies and regularly review the effectiveness of data handling, processing activities and security. 

It provides data protection by design by implementing integrated data protection and gdpr consent in the processing activities. All data saved in the platform is encrypted and lives safely on the cloud with backups away from viruses and malware, ensuring the ongoing confidentiality, integrity, availability and resilience of processing systems and services and making your business 24x7 ready for a Data Privacy Impact Assessment (DPIA)

The platform records all customer communication including emails, texts and phone calls alongside taking gdpr consent thereby ensuring a complete and effective audit trail. It helps you avoid data breaches by allowing you to decide how is data shared among your team and who gets access at what level.

Simple screens that allow you to send emails and texts broadcasts, take customer consent and then all that data is kept as per gdpr data protection requirements.

Simply create a new email template or edit an existing email template with ease using our HTML editor and schedule a bulk broadcast. Yes that's how simple it is. You just need to setup the schedule and relax. 

The system then takes control and actually sends the emails and records the actions in system history.

The system prepares management reports and tracks how many opens and unsubscribes on your email broadcasts. 

It also collects all responses to your email broadcast in your inbox connected and accessible directly from the system no need of maintaining mailboxes.

With a full range of management reporting and simple daily task management customer communication takes far less time and all actions are stored with easy retrieval within the Individual customer record.

Why not call our customer support team or enquire online and we shall help you through with a Live Demo.

Call us on

0282 003 2280

or

Submit us an Enquiry Now.